Help and FAQ

Optimo Pathfinder Help Documentation, how-to videos
and Frequently Asked Questions.

Optimo Pathfinder Help Documentation

Follow the link to read about our Online Help Documentation: 
https://help.optimopathfinder.com.au

 

Support and help

Email us at support@optimofinancial.com.au, this will automatically create a support ticket and we will reply ASAP.

Opening Hours 
Monday to Friday 9.00am - 5.00pm AEST


 

Frequently Asked Questions

WHAT IS OPTIMO FINANCIAL'S PATHFINDER FINANCIAL ADVISER TOOL?

Optimo Pathfinder is web-based software that allows you to develop comprehensive financial strategies. You can model different scenarios and compare the outcomes for your client in a few easy steps:

  • Enter your client's current financial situation,
  • Describe your clients' goals as part of a strategy,
  • Model each strategy over a set forecast period,
  • View results and compare strategies.

For more details on what features can be included and modeled in Optimo Pathfinder, download the Features List HERE.

WHERE DO I START?

Before you can start you need to create an account, click here to register your account. After you've registered you will recieve one case for free - this to help you get familiar with our platform. Once you have your login details, follow the instructions in our Getting Started Guide. You can either enter your own data, or use one of the sample cases we've prepared for you.

Use your free case to explore how different strategies are set up, run any number of scenarios, compare and explore each strategy's results in detail. Visit our online help to guide you through the entire process.

DO YOU OFFER TRAINING?

Yes, we offer training either through Zoom, Microsoft Teams or over the phone. We are happy to give you an introduction to Pathfinder and how it can benefit your business. In the demo we can give you a general overview or answer your specific questions. Contact us to arrange a demo.

HOW DO I PURCHASE MORE CASES?

Optimo Pathfinder’s cost-effective pricing structure means you only pay for what you use. You can buy a single case or a bundle of cases. To do so:

  1. Login to Pathfinder: https://app.optimopathfinder.com.au
  2. Click the 'Add New Case' button, this will take you to the page where you can purchase cases.

 

HOW LONG CAN I USE A PURCHASED CASE FOR?

When you purchase a case (or bundle) they will stay in your Pathfinder account until you want to use them. These cases expire after 15 months from the purchase date. Once you've added a case you can work on this case for 90 days, after that the case will get locked automatically. When a case is locked, you can still view your case details but you can no longer edit it. We found that for most of the time 90 days is enought to complete your client’s strategy analysis.

On you dashboard you can view all your cases, on the right you will see the number of days until a case will automatically get locked (and your locked cases). A week before a case is locked you will recieve an automatic email to remind you of this.

We understand that sometimes things can take longer than expected, please contact us if you need to edit your case after it is locked. We can unlock your case and check if any updates need to be made. Please note that additional charges may apply to unlock a case, we will let you know before we do so.

We reserve the right to refuse a request to unlock a case.

CAN I RE-OPEN AN OLD CASE WHEN I WANT TO REVIEW MY CLIENT?

Unfortunately not, when you have completed a case and you would like to review your client (after 90 days), you need to purchase a new case. This automatically ensures that you are using the latest assumptions and correct background data.

You can contact us to request a case to be copied, From our experience we know that entering a case is usually faster than copying a case and taking the time to compare and update all the data.

You can have your 'old' case and new case open at the same time if you want to view the previous data when entering the data for your new case.  For more information on how to do this, click HERE.

WHAT ASSUMPTIONS ARE BEING USED IN THE MODELLING?

Pathfinder includes default assumptions for the economy (e.g. CPI, AWOTE), interest rates, and asset class performance (e.g. returns for Australian equities, property growth, etc). Some of these assumptions can be edited in your case, or choose an option that is close to your preferred values. We offer customised assumptions for your company account on request. To view the full list of defaults and assumptions, please see our wiki here.

CAN I CUSTOMISE MY ASSUMPTIONS?

We can make custom assumptions for your organisation so that your preferred values are pre-filled instead of the Optimo Pathfinder default values.

More information on How to see and edit the assumptions and view the Optimo Financial Default Assumptions HERE.

CAN I HAVE MULTIPLE LOGINS FOR MY ORGANISATION?

We can create an organisation account for your business and add more logins for your support staff and other advisers in your organisation. Logins are free of charge and we encourage you to request a login for each person who will be using Pathfinder, rather than sharing logins.

Please contact us If you would like to create additional logins, or merge trial logins under a single organisation.

HOW DOES OPTIMO FINANCIAL HANDLE CHANGES TO LEGISLATION?

Optimo Pathfinder only includes legislation that has been passed in both houses of parliament and received Royal Assent from the Governor General. Our Legislative Updates page lists the recent legislation implemented in Pathfinder and proposed legislation we are keeping an eye on.

If passed legislation includes changes that apply in the future, for example, new tax thresholds that will apply in five years’ time or future indexation of the super contributions caps, Pathfinder includes the legislation in your projections.

Once proposed legislation becomes law, Pathfinder is updated promptly to reflect these new laws.

WHAT KIND OF SUPPORT DO YOU PROVIDE?

Optimo Financial offers a range of help and training resources, including:

  • Pathfinder help – there is help text throughout Pathfinder's interface to guide you through the process.
  • Online help documentation - Pathfinder has comprehensive online help, including a Getting Started Guide, and plenty of how-to guides such as 'How to create a new case'. You can also search our online help if you have a specific question.
  • Email support – our support team is here to help you figure out the best way to model your case, interpret your results, and answer your any questions you have.
  • A live demonstration – we are happy to give you an introduction to Optimo Pathfinder and how it can benefit your business. The demo can be done through video platforms like Zoom and Microsoft Teams or over the phone. We can give you a general overview, or answer specific questions that you may have.
DO YOU HAVE AN API AVAILABLE?

We have developed an incoming Partner API allowing your data to be pushed to Optimo Pathfinder in preparation of creating strategies.
We are working on an export API from which the results can be send to your platform of choice.

Contact our General Manager for more information regarding the Partner API.

CAN I IMPORT/EXPORT BETWEEN OPTIMO PATHFINDER AND XPLAN?

At the moment it is not possible to import or export data between Optimo Pathfinder and XPLAN. However, we offer the option to use our API to create your own API connection between your version of XPLAN and Optimo Pathfinder.

Others who prefer Pathfinder’s modelling over XPLAN’s and have successfully integrated Pathfinder into their business processes, while continuing to use XPLAN for their customer relationship management.

How-To Videos

Below you can find a selection of our How-to videos, new videos are added regurarly.

Our Latest Videos
Getting started in Pathfinder - 16/07/2020

 
All videos
Getting started in Pathfinder

How to run a sample case

How to run a case from scratch

How to include the Family Tax Benefit

Saving for Investment Property vs Using equity in the home for the deposit

How to add a dependant

How to add an individual

Using the comparison charts

How to solve a scenario to get results

Features of Pathfinder's login page

How to see and edit Pathfinder's assumptions

How to reset your sample case

Entering data for an account-based pension

How to enter an offset account

How to allow a value to be optimised in the series builder

Tips for naming items in your case

Reading the results for an account-based pension

How to use the series builder

How to increase or decrease a value in the series builder

How to download a Strategy Paper

How to stop a value in the series builder

How to enter the details for your super fund

How to read the websolve results

Purchase a new property using equity in family home

How to read the Age Lookup table

Entering data for a TRIS

How to download an input data report

How to set up another scenario

How to check when your results were created

How to find which test restricts Age Pension payments

How to include or exclude Government Age Pension

How to include the super guarantee

How to submit a case for our Strategy Development Service

Enter an existing property loan secured by family home

TRIS in the results

Where to find super deposits information

Tips on investigating cash shortfalls

Family Tax Benefits in the results

Government Age Pension in the results

How to set the number of years for analysis

Editing your Profile page

Loan repayments that are fixed in some years

Results for secured loans financing another asset

Offset accounts in the results

How to see your case purchase history

How to enter depreciation